Shop Tarts de Feybesse
Frequently Asked Questions
We're here to help!
Shopping with us is easy - all of your personal info, order modification, and order history needs can be managed online.
Looking for more support? Give us a call!
How can we help?
Do you have any re-heating instructions?
You can find our storage and reheating instructions here:
How can someone choose their date for the following week or so forth? For example: a person who is in SF wants a delivery on our normal SF day (Saturday) but wants it the following week?
Presently the platform is limited to up to 14 days of advance ordering. This is because of the use of the pre-authorization feature which presently has a 7-day limit by credit card companies.
For now, if you’d like to choose a date after 14 days in the future, please reach out through the website or our Instagram and we can set it up through there.
What time is delivery?
Delivery times are usually between 12-6pm. We cannot guarantee exact delivery times since it depends on your location on our route. Thanks again!
Do you do custom orders and events?
We sure do! Send us an inquiry and we’d be happy to customize for you.
What are your order cutoff times?
Our order cutoff times vary by our service zones but is usually 2 days before
I do not see my service area listed.
Please reach out through our contact and inquire if a delivery can be made to your area. It's worth a shot! We can let you know what is the best option to receive these treats. Sometimes we have popups in San Jose, the Peninsula, or other special cities. Follow us on @tartsdefeybesse for the latest news or message us here for inquiries https://www.tartsdefeybesse.com/contact/
Where do you deliver? Do you have pickup locations?
Our current service areas can be found under our Service Location page.
Why do I see a pre-authorization / payment hold on my statement?
You can cancel your order up until the order cutoff time before delivery or pick up. Because our team starts very early in the morning, we are not able to accommodate changes to your order on the day of delivery.
Do you accept returns?
We cannot accept returns or cancellations the same day of your order but we will do our best to address any issue with your order. You can cancel or change your order up until the cutoff hour for your service region.