Shopping with us is easy – all of your personal info, order modification, and order history needs can be managed online.
Need further support? Give us a call during business hours!
Presently the platform is limited to up to 7 days of advance ordering. This is because of the use of the pre-authorization feature which presently has a 7-day limit by credit card companies.
For now, if you’d like to choose a date after 7 days in the future, please reach out through the website or our Instagram and we can set it up through there.
We sure do! Send us an inquiry and we’d be happy to customize for you.
Our order cutoff times vary by our service zones but is usually by 3pm.
Please reach out through our contact and inquire if a delivery can be made to your area. It's worth a shot! We can let you know what is the best option to receive these treats. Sometimes we have popups in San Jose, the Peninsula, or other special cities. Follow us on @tartsdefeybesse for the latest news or message us here for inquiries https://www.tartsdefeybesse.com/contact/
Delivery times are usually between 11-3pm. We cannot guarantee exact delivery times since it depends on your location on our route. Thanks again!
Our current service areas can be found under our Service Location page.
When you place an order, we place a hold for a slightly higher order total on your card. This pending hold is replaced by the correct charge upon successful packing and delivery. This ensures that suppliers can charge accurate weights for products (i.e. 1.09lb or 0.98lb steak vs. 1lb ordered). If you cancel the order or the payment hold is not captured, the authorization is cancelled and the funds are released back. It's very similar to the gas pump!
You can cancel your order up until the order cutoff time before delivery or pick up. Because our team starts very early in the morning, we are not able to accommodate changes to your order on the day of delivery.
We cannot accept returns or cancellations the same day of your order but we will do our best to address any issue with your order. You can cancel or change your order up until the cutoff hour for your service region.